Support
Frequently Asked Questions
Common questions about implementation, security, and features.
Is the software cloud-based or on-premise?
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CoVal Plus offers both deployment options. Our cloud solution is hosted on secure AWS servers for remote accessibility, while the on-premise version can be installed on your hospital's local servers for total data sovereignty.
Can we integrate CoVal Plus with existing machines?
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Yes, our Laboratory and Radiology modules fully support HL7 and DICOM standards. This allows for seamless two-way integration with most modern analyzers and imaging equipment, reducing manual entry errors.
How does the pricing model work?
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We offer a modular pricing structure tailored to your facility size. You only pay for the specific modules (e.g., Pharmacy, HR, Clinic) you need. We offer subscription (SaaS) and perpetual license models. Contact sales for a custom quote.
Is the facial attendance system secure?
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Absolutely. The facial data is converted into encrypted hash codes and stored securely. We use advanced liveness detection to prevent spoofing using photos or videos, ensuring 100% authentic attendance records.
Do you offer training and support?
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Yes, implementation includes comprehensive onboarding training for doctors, nurses, and admin staff. We also provide 24/7 technical support via phone, email, and chat, along with a dedicated account manager for enterprise clients.